COMPLIMENTARY SHIPPING
COMPLIMENTARY SHIPPING IS OFFERED ON ORDERS ABOVE €150. UNITED KINGDOM ORDERS ARE DELIVERED DUTY PAID.
FOR ORDERS BELOW €150, SHIPPING COSTS ARE CALCULATED AT CHECKOUT AND VARY BY DESTINATION.
FOR ALL DELIVERIES OUTSIDE THE EUROPEAN UNION, ANY APPLICABLE CUSTOMS DUTIES, IMPORT TAXES, OR LOCAL FEES ARE THE RESPONSIBILITY OF THE CUSTOMER.
ORDER PREPARATION
ALL PIECES FROM THE DEAD SERIOUS JEWELLERY CO. ARE HANDCRAFTED TO ORDER.
PLEASE ALLOW 3–5 BUSINESS DAYS FOR PREPARATION BEFORE DISPATCH. DISPATCHES ARE MADE TUESDAYS AND FRIDAYS.
SHIPPING DESTINATIONS
THE ENTIRE EUROPEAN UNION
UNITED KINGDOM
SWITZERLAND
UNITED STATES
CANADA
IF YOUR DESTINATION IS NOT ON OUR LIST, PLEASE SEND US AN EMAIL TITLED 'BLIP IN THE SHIP', PRACTICALITY AND MARITIME LOGISTICS WILL ADVISE THE REST.
estimated delivery times
EUROPEAN UNION & UNITED KINGDOM
5–8 BUSINESS DAYS
INTERNATIONAL
10–13 BUSINESS DAYS (DESTINATION DEPENDENT)
A TRACKING NUMBER WILL BE SENT BY EMAIL ONCE YOUR ORDER HAS BEEN DISPATCHED.
EXPRESS SHIPPING
IF YOU REQUIRE EXPEDITED DELIVERY, PLEASE CONTACT
HELLO@TDSJWLR.COM
WITH EMAIL TITLE 'PLEASE HURRY IT'S URGENT' OR 'URGENCY ORDER' BEFORE PLACING YOUR ORDER.
WE WILL ADVISE ON AVAILABLE OPTIONS.
COMPLEMENTARY RETURNS
RETURNS AND EXCHANGES ARE COMPLIMENTARY FOR PURCHASES SENT WITHIN THE EU OR TO THE UK.
YOU MAY REQUEST AN EXCHANGE OR RETURN WITHIN 30 DAYS FROM THE DELIVERY DATE OF YOUR ORDER.
TO INITIATE A RETURN, PLEASE CONTACT
HELLO@TDSJWLR.COM
INCLUDE YOUR ORDER NUMBER IN YOUR MESSAGE.WE WILL PROVIDE RETURN INSTRUCTIONS AND A PREPAID SHIPPING LABEL.
ITEMS MUST BE RETURNED:
IN THEIR ORIGINAL CONDITION
IN THEIR ORIGINAL PACKAGING
ONCE THE RETURN IS RECEIVED AND VERIFIED, A REFUND WILL BE PROCESSED.