what if i’m silly?
truth be told, so are we.
JUST GOT FOR A SILLIER PIECE, SEE ALL SILLY.
ALSO, the dead serious jewellery co.
is, in part, an effort to correct this PROBLEM.
quiz in the footer may help.
when will my order ship?
FOLLOWING YOUR ORDER, your piece is created within 3–5 BUSINESS days. once dispatched, you will rEceive a tracking number by email.
delivery typically takes:
eu & uk: 5–8 business days.
elsewhere: 10–13 business days.
WHY SO SERIOUS?
SEE OUR SILLY STORY.
Where do you ship?
WITHIN THE EU, UK, Switzerland, THE US & Canada.
If your destination is not listed,
contact us with the subject
“BLIP IN THE SHIP”
We’ll take it from there,
thanks.
are duties and taxes included?
orders within the european union and united kingdom are delivered with duties and taxes covered by us.
elsewhere, any applicable duties, taxes, or local fees remain the responsibility of the recipient.
do you accept returns?
yes.
for eu orders over €200, return shipping is complimentary. given you vow to live within a framework of compassion for yourself and others.
FOR ORDERS OUTSIDE OF THIS CRITERIA, THE FULL COST OF THE ITEM WILL BE REFUNDED, HOWEVER THE DELIVERY FEES REMAIN THE RESPONSABILITY OF THE RECIPIANT.
for full details, please refer to our returns page.
what’s my size?
please find a tape measure and call us. this step is important. OR JUST CONSULT THE SIZE GUIDE ON EACH PRODUCT PAGE.
do you do customs?
Yes, we do accommodate custom orders. Please visit "Customise Your Order" in the footer below to begin. All customisation requests are subject to our discretion.
how do you SOURCE YOUR SILVER?
Our silver is certified sterling, and our vermeil finished to 5 microns of gold. Sourcing is handled exclusively through long-standing, trusted suppliers, selected on quality, consistency, and traceability
CAN I modify my order?
Orders can be modified within 24 hours of purchase. Once this timeframe has passed, changes are no longer guaranteed.
YOU CAN REACH OUR CUSTOMER SERVICE CALL CENTER AT
+351 91 744 54 00
9AM - 7PM CET
mon - sat
OR OUR SUPPORT EMAIL AT
HELLO@TDSJWLR.COM
FOR SILLIER COMMUNICATIONS,
@tds.jwlr