DON'T WORRY!
we cover shipping fees
for all returns and exchanges on
eu ORDERS ABOVE €200 given the recipient vows to live within the framework of compassion for themselves
and others.
FOR exchanges failing to meet aformentioned criteria, COSTS FOR THE NEW PIECE WILL BE DEDUCTED FROM YOUR REFUND OR CHARGED BY DRAFT ORDER INVOICE.
FOR DELIVERIES OUTSIDE THE EU & UK,
CUSTOMS DUTIES MAY APPLY AND
REMAIN THE RESPONSIBILITY
OF THE RECIPIENT.
REQUEST AN EXCHANGE WITHIN 30 DAYS FROM THE DELIVERY DATE OF YOUR ORDER.
TO INITIATE AN EXCHANGE, PLEASE CONTACT
HELLO@TDSJWLR.COM
WITH THE SUBJECT “EXCHANGE REQUEST,” INCLUDING YOUR ORDER NUMBER AND
THE replacement PIECE.
WE WILL PROVIDE RETURN INSTRUCTIONS AND, WHERE APPLICABLE, A PREPAID SHIPPING LABEL.
ONCE THE ORIGINAL ITEM HAS BEEN RECEIVED AND VALIDATED your NEW PIECE WILL BE
MADE AND DISPATCHED.
PLEASE NOTE...
ONE EXCHANGE PER ORDER IS THE
LIMIT AND YOUR CHOICE OF REPLACEMENT
IS SUBJECT TO AVAILABILITY.
IF THE NEW PIECE IS MORE
COSTLY, A PAYMENT LINK WILL BE PROVIDED
IN ORDER TO SETTLE THAT VALUE DIFFERENCE.
IF YOUR REPLACEMENT IS LESS COSTLY THAN YOUR ORIGINAL ORDER, THE VALUE DIFFERENCE WILL BE REFUNDED WITHIN 24 HOURS OF VALIDATION OF THE ORIGINAL ORDER.
IF THE UPDATED ORDER
VALUE FALLS BELOW €200
STANDARD SHIPPING COSTS WILL
BE DEDUCTED FROM THE REFUND.
